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201 Cumnor Hill,
Oxford, OX2 9PJ
T: +44 (0) 1865 860 760
We pride ourselves on our high levels of customer service and our Investor Relations team is always on hand to discuss any questions you may have on your investment portfolio.
However if our products or service don’t live up to expectations and you would like to make a complaint, please get in touch with us through the following channels and your complaint will be handled by our Compliance Department:
Phone: +44 1865 860 760
Email: [email protected]
Post: 201 Cumnor Hill, Oxford, OX2 9PJ
We will acknowledge your complaint promptly and will keep you informed of our progress. Within 8 weeks of receiving your complaint we will send you either a Final Response or a written response which explains why we are not in a position to make a final response to you and when we might be expected to provide one.
You may also request a copy of our Complaints Policy at any time. Oxford Capital Partners LLP is authorised and regulated by the Financial Conduct Authority in the United Kingdom no. 585981. We are required to have in place effective and transparent procedures for the reasonable and prompt handling of complaints.