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46 Woodstock Road
T: +44 (0) 1865 860 760
We pride ourselves on our high levels of customer service and our Investor Relations team is always on hand to discuss any questions you may have on your investment portfolio.
However if our products or service don’t live up to expectations and you would like to make a complaint, please get in touch with us through the following channels and your complaint will be handled by our Compliance Department:
Phone: +44 1865 860 760
Email: [email protected]
Post: 46 Woodstock Road, Oxford, OX2 6HT
We will acknowledge your complaint promptly and will keep you informed of our progress. Within 8 weeks of receiving your complaint we will send you either a Final Response or a written response which explains why we are not in a position to make a final response to you and when we might be expected to provide one.
You may also request a copy of our Complaints Policy at any time.
If you are an eligible complainant, you are able to refer a complaint to the Financial Ombudsman Service (FOS) https://financial-ombudsman.org.uk/ if you are not satisfied with the outcome of your complaint. Your rights are set out in the FOS’s leaflet “'Want to take your complaint further?' which can be found via this link. Please remember that if you wish to refer a complaint to the FOS, you must do so within 6 months of the date of our Final Response. The FOS will not have our permission to consider your complaint if you bring it outside this time limit.